Refund policy

We want you to absolutely love your Vellaucci jewellery!

But sometimes, a piece might not be the perfect fit or what you expected. Don't worry — we're here to help make things right.

Here's how our returns, exchanges, and refunds work.

1. Can I Return My Jewellery?

Of course! We accept return requests within 2 days (48 hours) of delivery.

To qualify for a return, please make sure:

  • Your jewellery is unused, unworn, and in its original condition.

  • All original packaging, tags, and accessories are intact.

  • You have your order number or proof of purchase.

  • You provide a clear product video or other strong, verifiable evidence of its condition.

  • The returned jewellery passes our quality inspection.

All jewellery categories are eligible for standard returns, provided these conditions are met.

2. What If My Jewellery Doesn't Fit?

Don't worry — we've got you covered!

You can request an exchange within 7 days of receiving your order.

You can exchange your jewellery for:

  • A Different Size: Found the perfect ring but need a different size? We'll help you find the right fit.

  • Another Design: Changed your mind about the style? You can choose another available Vellaucci piece.

  • A Replacement: Received the wrong item? We'll help make it right.

The jewellery must be unused, unworn, and returned with its original packaging and tags.

All exchanges are subject to product availability and quality inspection.

What if the new product costs more or less?

  • If the new product costs more, you'll need to pay the difference.

  • If the new product costs less, we'll refund the difference to your original payment method, where supported, or through an appropriate alternative.

Simple as that!

3. What If I Receive a Damaged or Wrong Product?

We're really sorry if something arrives less than perfect.

If your jewellery arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery, wherever reasonably possible.

To help us resolve your concern quickly, please share:

  • Your order number.

  • Clear photographs of the product and packaging.

  • An unboxing video or other strong evidence showing the issue.

Our team will review your request and help arrange an appropriate refund, exchange, or replacement.

For verified damaged, defective, or incorrectly delivered items, Vellaucci will cover reasonable return shipping costs.

The 48-hour reporting request helps us investigate delivery issues promptly. It does not restrict your rights under applicable consumer protection law.

4. Is an Unboxing Video Required?

We highly recommend recording a clear video when opening your Vellaucci package.

For standard return requests, we require a product-condition video or other strong, verifiable evidence to help confirm the item's condition.

For damaged, missing, or incorrect-item claims, an unboxing video is especially helpful. If you don't have one, please contact us with other available evidence so our team can review your concern fairly.

We won't automatically reject a genuine defect or incorrect-item claim solely because an unboxing video is unavailable.

5. How Do I Request a Return or Exchange?

We've kept the process simple!

Step 1 — Get in Touch

Email us at vellaucci@gmail.com within the applicable return or exchange period.

Step 2 — Share Your Order Details

Please send us:

  • Your order number.

  • The product you'd like to return or exchange.

  • The reason for your request.

  • A clear product video or other supporting evidence.

Step 3 — We'll Review Your Request

Our team will check the details and guide you through the next steps.

Step 4 — We'll Arrange the Return Pickup

Once your request is accepted, Vellaucci will coordinate the return pickup with our courier partner, subject to courier serviceability.

Please keep the jewellery securely packed in its original packaging and ready for collection.

Step 5 — Inspection & Resolution

After receiving your jewellery, our team will inspect it and proceed with the approved refund or exchange.

6. Who Pays for Return Shipping?

For normal returns or exchanges, including size changes, design preferences, or a change of mind, return shipping charges are the customer's responsibility.

We'll help arrange the pickup and communicate any applicable return shipping cost before proceeding.

For verified damaged, defective, or incorrect products, Vellaucci will cover reasonable return shipping costs.

7. How Will I Receive My Refund?

Once your return has been received, inspected, and approved, you can choose between:

Option 1 — Refund to Your Original Payment Method

We'll refund the eligible amount through your original payment method, where supported.

Option 2 — Vellaucci Store Credit

Prefer to pick something else? Choose store credit and use it toward another beautiful piece from our collection.

For Partial COD Orders

If you paid ₹99 in advance and completed the remaining payment upon delivery, the eligible refund will include the amounts you paid, including the ₹99 advance.

Where a direct reversal isn't supported, we'll arrange an appropriate refund method, such as UPI or bank transfer.

Any applicable standard return shipping charges will be communicated as part of the refund process.

8. How Long Does a Refund Take?

Once your returned product passes our quality inspection, we aim to initiate your approved refund within 5 business days.

After initiation, it may take additional time for the amount to reflect in your account, depending on your bank or payment provider.

We'll keep you informed once your refund has been initiated.

9. Important Things to Keep in Mind

To make the process smooth for everyone:

  • Return requests must be made within 2 days (48 hours) of delivery.

  • Standard exchange requests must be made within 7 days of delivery.

  • Jewellery must be unused, unworn, and returned in its original condition with packaging, tags, and accessories.

  • Product-condition videos or other strong supporting evidence are required for standard return verification.

  • All returned items undergo a quality inspection.

  • Standard return and exchange shipping charges are the customer's responsibility.

  • Refunds are initiated within 5 business days after inspection and approval.

These conditions apply to standard returns and exchanges and do not limit any statutory remedies for defective, damaged, incorrect, or misdescribed products.

10. Need Help? We're Here for You!

Have a question about your order, return, exchange, or refund?

Just drop us an email, and our team will be happy to assist.

Email: vellaucci@gmail.com

Website: www.vellaucci.com

Thank you for being part of Vellaucci. We hope every piece brings a little extra sparkle to your everyday moments!