Shipping policy
At Vellaucci, we know how exciting it is to wait for your new jewellery! That's why we do our best to get your favourite pieces to you as quickly and safely as possible.
Here's everything you need to know about your delivery.
1. When Will My Order Arrive?
We aim to dispatch your order by the next business day. Most orders are processed and dispatched within 1–2 business days.
Once dispatched, your jewellery will usually reach you within 3–5 business days.
In some cases, deliveries may take up to 6 business days or longer due to location, courier delays, holidays, or unforeseen circumstances.
Please note that delivery timelines begin after dispatch and are estimates rather than guaranteed dates.
2. Is Shipping Free?
Yes! We offer FREE shipping on all orders across India.
No minimum purchase required. Just pick your favourite pieces, and we'll take care of the standard delivery charges.
3. What Payment Options Are Available?
We offer two convenient ways to shop:
Prepaid Orders
Pay securely online at checkout and enjoy a smooth, hassle-free delivery.
Partial Cash on Delivery (Partial COD)
Not ready to pay everything upfront? No problem!
Pay just ₹99 in advance to confirm your order and pay the remaining amount shown at checkout when your jewellery arrives.
The total payable amount and payment breakdown will be displayed before you complete your purchase.
Partial COD availability may depend on your delivery location.
4. How Can I Track My Order?
Once your order is shipped, we'll share the tracking details via your registered email, SMS, or WhatsApp number, so you can easily track your jewellery until it reaches your doorstep.
You can follow your package's journey right until it reaches your doorstep.
5. What If My Delivery Is Delayed?
We always try our best to deliver on time, but occasional delays may happen due to courier operations, weather conditions, holidays, or other unforeseen circumstances.
If your order is taking longer than expected, feel free to contact us. We'll be happy to assist you.
6. Can I Change My Delivery Address?
Made a mistake in your address? Don't worry!
Contact us as soon as possible at vellaucci@gmail.com, and we'll do our best to help.
Please note that address changes may not be possible once your order has been dispatched.
7. What If My Delivery Is Unsuccessful?
If our courier partner cannot deliver your package, they may attempt delivery again or return the shipment to us.
Our support team can help you understand the next steps.
8. Still Have Questions?
We're always happy to help!
Email: vellaucci@gmail.com
Website: www.vellaucci.com
Thank you for choosing Vellaucci. We can't wait for you to receive your new favourites!