Returns & Exchange Policy
At Vellaucci, every piece is crafted with care and quality. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility
We accept return or exchange requests under the following conditions:
- The request is raised within 7 days of delivery
- The item is unused, unworn, and in its original condition
- The item is returned in its original packaging, including the Vellaucci jewellery box and any accompanying materials
- Proof of purchase (order confirmation or invoice) is provided
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Customised or personalised jewellery
- Items purchased during sale or promotional events (unless received damaged or defective)
- Earrings (for hygiene reasons)
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographs of the product and packaging. We will arrange a replacement or full refund at no additional cost.
4. Exchange Process
To initiate an exchange:
- Email us at vellaucci@gmail.com with your order number and reason for exchange
- Our team will respond within 2 business days with further instructions
- Once we receive and inspect the returned item, we will process your exchange within 5–7 business days
5. Refunds
Refunds are issued to the original payment method within 7–10 business days of receiving the returned item. Shipping charges are non-refundable unless the return is due to a defect or error on our part.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrectly sent. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
7. Contact Us
For any return or exchange queries, write to us at vellaucci@gmail.com. We typically respond within 24 business hours.
Last updated: July 2026